Terms of service
Overview
This website is operated by Incendal Naturals LLC under the brand name Incendal. These Terms of Service apply to your use of our website and purchases made through our online store. In these terms, “we,” “us,” and “our” refer to Incendal Naturals LLC.
Please read these terms together with our Shipping Policy, Refund Policy, and Privacy Policy before placing an order.
Product Information
We aim to provide accurate product descriptions, images, and pricing. Colors may appear differently depending on your screen and display settings.
Our incense is handmade with natural materials, so minor variations in appearance and fragrance may occur. These variations do not automatically indicate a defect. If you believe an item has a quality issue or does not match its description, please contact us so we can review it.
Prices and Payment
Prices are shown in the currency displayed on the website. Applicable taxes and shipping charges are shown at checkout before payment.
We may update prices and promotions for future purchases. Changes do not affect orders already accepted.
Payment must be completed before an order is processed. Please provide accurate billing, shipping, and contact information.
Orders and Availability
Orders are subject to product availability and payment verification.
We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, payment issues, or a material pricing or listing error.
If an issue affects your order, we will contact you using the details you provided. If we cancel an order after payment, we will promptly refund the amount paid for the canceled items and any associated shipping charges and taxes.
We will not charge a higher price for an existing order without your agreement.
Shipping and Delivery
Orders ship from Los Angeles, California, to destinations throughout the United States. We dispatch orders within 24 hours of placement.
Delivery times after dispatch depend on USPS and the destination. Carrier delivery estimates are not guaranteed arrival dates.
If we cannot ship within the stated timeframe, we will notify you and provide the option to agree to a revised shipment date or cancel for a full and prompt refund, as required by applicable law.
Free U.S. shipping applies to orders with a merchandise subtotal of USD $100 or more after discounts, excluding taxes and shipping charges. Below this threshold, USPS Ground Advantage rates are calculated at checkout.
Please refer to our Shipping Policy for further details.
Returns and Product Issues
Our Refund Policy explains the return period, eligibility requirements, shipping costs, and refund process.
For change-of-mind returns, eligible products must remain unopened, unused, and complete with their original packaging and included accessories. We encourage customers to try any corresponding complimentary sample before opening the full-size product.
For verified damage on arrival, incorrect items, or product defects, our first resolution is a replacement at no additional cost. If a return is required, we will cover the necessary return shipping costs.
If a replacement is unavailable or cannot resolve the issue, we will arrange an appropriate alternative, including a refund where required by applicable law.
These terms do not limit any consumer rights that cannot legally be excluded.
Safe Use
Please follow the instructions and safety information supplied with your incense.
Use a suitable incense holder on a stable, heat-resistant surface, away from flammable materials. Burn incense in a well-ventilated area, keep it out of reach of children and pets, and never leave burning incense unattended.
Website Use
You must not use this website for unlawful or fraudulent activities, interfere with its operation, attempt unauthorized access, or introduce harmful software.
Intellectual Property
Website content, including original text, photographs, designs, logos, and branding, is owned by Incendal or used with permission from the relevant rights holders.
Except as permitted by law, you may not reproduce, distribute, or commercially use this content without prior written permission from the relevant owner.
Privacy
Our Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.
Responsibility and Consumer Rights
To the extent permitted by applicable law, Incendal is not liable for indirect, incidental, or consequential losses arising from use of this website or our products.
Nothing in these terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or limited.
Changes to These Terms
We may update these terms from time to time. Updated terms will be posted on this page and apply prospectively.
The terms and policies in effect when your order was placed will continue to apply to that order, except where a change is required by law or agreed with you.
Contact
For questions about these terms or your order, email incendalnaturals@gmail.com.