Shipping policy
Shipping Policy
Thank you for shopping with Incendal.
Each Incendal order is prepared with care. Due to the handcrafted nature of our products, processing times may vary slightly, but we are committed to shipping your order as promptly as possible.
Order Processing Time
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Orders are typically processed within 2–5 business days after payment confirmation.
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During peak seasons or promotional periods, processing times may be extended slightly.
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All products are carefully inspected before shipment to ensure quality standards are met.
Shipping Time & Delivery
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Shipping times vary depending on destination and shipping method selected at checkout.
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Estimated delivery times are provided as a reference only and may be affected by customs clearance, carrier delays, or local regulations.
Shipping Fees
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Shipping fees are calculated at checkout based on destination, order weight, and shipping method.
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Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information.
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Tracking updates may take up to 24–48 hours to appear depending on the carrier.
Incorrect Address & Failed Delivery
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Please ensure all shipping information is accurate at checkout.
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Incendal is not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact our customer support team promptly with supporting photos or documentation. We will review the case and assist you accordingly.