Shipping policy

Shipping Location & Coverage

We ship from Los Angeles, California, to destinations throughout the United States.

Order Processing

Orders are dispatched within 24 hours of being placed.

Dispatch time refers to when your order is shipped, not when it arrives.

Carrier & Delivery Time

Orders are shipped via USPS. Delivery times vary by destination and the USPS service used.

Please refer to your tracking information for the estimated delivery date and the latest shipment updates.

Shipping Fees

Free shipping is available throughout the United States on orders with a merchandise subtotal of USD $100 or more after discounts, excluding taxes and shipping charges.

For orders below this threshold, USPS Ground Advantage shipping rates are calculated at checkout based on the shipping destination and package details.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may not appear immediately after dispatch.

Address Changes & Delivery Issues

Please check your shipping address carefully before placing your order.

If you notice an address error, contact us as soon as possible. Changes may not be possible once your order has shipped.

If your package is delayed, missing, or arrives damaged, email us with your order number and a description of the issue. For damaged items, please also include photos of the product and packaging so we can assist you.

Contact

For shipping questions, please email incendalnaturals@gmail.com.